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Shipping & Delivery

Shipping Fee

Delivery Location
Each Order Total
Less than HK$138
HK$138 or above
S.F. Service Point / Locker / Self-pickup Point
HK$30
Free shipping
Commercial / Industrial Address
Residential Address
  • HK$30 shipping fee will be charged if the order total is less than HK$138
  • FREE shipping on any order over HK$138
Delivery Location
Each Order Total
Less than HK$238
HK$238 or above
Commercial / Industrial Address
HK$90
Free shipping
Residential Address
  • HK$90 shipping fee will be charged if the order total is less than HK$238
  • FREE shipping on any order over HK$238
Delivery Location
Each Order Total
Less than HK$218
HK$218 or above
Commercial / Industrial Address
HK$70
Free shipping
Residential Address
  • HK$70 shipping fee will be charged if the order total is less than HK$218
  • FREE shipping on any order over HK$218

Delivery

Upon shipment of your order, you will receive a notification via email with a tracking number. You can check the shipment status by clicking on the link “Shipping Tracking Number” in the email, or visiting the SF Express website to check the shipping status with the SF tracking number.

Once the order is shipped, it cannot be cancelled.

Your package is expected to be delivered within 1–3 business days after the items have been packed and picked up by the delivery carrier.

Your package is expected to be delivered within 3–5 business days after the items have been packed and picked up by the delivery carrier.

Your package is expected to be delivered within 5–7 business days after the items have been packed and picked up by the delivery carrier.

You will receive an SMS notification from the delivery carrier when your items have arrived at the service point and are ready for pickup.

You will receive a call from the delivery carrier for in-home and office deliveries.

Product Availability

If the item is listed as “In Stock”, it will usually be ready to ship within 1–2 business days. If an item happens to be unavailable after an order is placed, you will be notified via email or Whatsapp. During holidays or due to other factors such as typhoons, or black rain, some “In Stock” items may have a longer lead time to prepare for shipment.

If the item is listed as “Sold Out”, please feel free to contact us to find out when the item will be back in stock.

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Return Policy

Return or Exchange

Return

We do not accept returns or exchanges unless the item you purchased is defective or damaged. All products are non-refundable.

In the event of dispute, Cherrino reserves the final right to interpret the terms and conditions herein, and Cherrino had the right to make final and conclusive decision.

Exchange Service

If you have discovered that the item purchased is defective or damaged, you have the right to ask for an exchange.

  • We provide exchange service of defective products within 5 days upon receipt of delivery. Each order is eligible to exchange for one time only.
  • Products can be exchanged if the following conditions are fulfilled:
    1. With manufacturing defects
    2. Unused
    3. With all parts originally included with the product
    4. With original packaging intact
  • Please contact us through live chat or email (cs@cherrino.com) to apply for an exchange. To speed up the exchange process, please provide your order number and the proof of defects in your message.
  • Once we confirm the exchange request, please return the defective item(s) to our designated collection point within 7 days. You will be responsible for the costs(e.g. transportation costs etc.) for returning your item. The returning costs are non-refundable.
  • We will inspect your returned item once we received it. If your returned item is eligible for an exchange, we will notify you through email and deliver the new item to you within 7 days. Cherrino will be responsible for the shipping cost of sending the new item.

In the event of dispute, Cherrino reserves the final right to interpret the terms and conditions herein, and Cherrino had the right to make final and conclusive decision.

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